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Muse sat through a 25-minute support call so he didn't have to
Chris Pirillo's Chromebook AC adapter broke, so he handed the whole replacement process to Muse. The post's screenshot shows the text transcript of the call: the support representative repeatedly puts Muse on hold for two-minute intervals while entering information and requesting the adapter, apologizing for the delays and system freezes. The call ran about 25 minutes, most of it on hold — exactly the kind of tedious errand he was glad not to sit through himself.
Why it made the cut
Support calls are mostly hold music. A transcript proves the work happened — and that the replacement got requested properly, two-minute hold after two-minute hold.
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